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Important Update: New Patient Portal Coming Soon for Rutherford Regional Health System

Rutherford Regional Health System is launching a new patient portal, powered by InteliChart. This resource will give patients access to their medical records, beginning April 20, 2026.

What You Need to Know

  • Our current patient portal, managed by Syntellis, will be sunsetting on April 30, 2026.
  • Medical records from the current portal will not transfer to the new patient portal.
  • Patients who wish to keep copies of their existing medical information should download their records before April 30, 2026.

What Action Should I Take?

We strongly encourage all patients who currently use the patient portal to:

  1. Log in to the current portal before April 30, 2026.
  2. Download or save your personal medical records for your records by following the steps below.

After April 30, 2026, your information will no longer be accessible through the current portal.

How to Download Records

  1. Log in to https://communicator.syntellis.com.
  2. Once logged into the patient portal, access the health record you want to download by clicking the "DOWNLOAD MY DATA" icon from the home screen.
  3. Next, click "Download Health Data."
  4. Under the "Download Health Data" section, select PDF or XML for the download format. Click the "BlueButton Download my data" icon to generate the CCD document. Note: If required by your browser, click "Yes" to view the exported file.

Note: Any patient data that you download from the portal is marked as "sensitive." This indicates that the file contains protected health information (PHI).

Need Records After April 30?

If you do not download your records before the portal sunsets, you may request copies of your medical records through our third-party medical records administrator, Verisma.

Instructions for requesting records can be found here: Medical Records.

Patient Portal

The patient portal, offered by Rutherford Regional Health System, is a convenient, secure health management tool you can use anywhere you have access to the Internet. It provides access to important information about you and your visit(s) to our hospital.

LOGIN TO PATIENT PORTAL

The information available on the Rutherford Regional Health System Patient Portal includes:

  • Admit and discharge dates and locations
  • Procedures performed during admission
  • Current and past problem list
  • Current medication list and medication history
  • Current medication allergy list and allergy history
  • Immunization records
  • Vital signs at discharge
  • Laboratory test results (available at time of discharge)
  • Demographics maintained by hospital (sex, race, ethnicity, date of birth, preferred language)
  • Family & social history

Rutherford Regional Health System has partnered with Syntellis to provide this service. Online healthcare information is available to patients 18 years and older and who have been a patient at the hospital on or after January 1, 2014.

All Discharged Patients who supplied a valid email address will receive an electronic invitation from the hospital and a link to register online for Syntellis shortly after discharge.

If you have any difficulty registering, using the service, or need to reset your password, please contact Syntellis Customer Support at 1-800-851-5043 or by e-mail at patientportalsupport@syntellis.com.

If you have any questions or need assistance with the patient portal NOT related to password reset, please contact our Health Information Department at 828.286.5600.