Rutherford Regional Health System takes seriously our commitment to provide patients and the community with access to high-quality, high-value care. Our team of physicians, nurses and other caregivers and employees is invested in the health of this region because it's our home.
Over the last several months, we have been negotiating with UnitedHealthcare in good faith to reach a new contract for hospital and physician services. Unfortunately, we have been unable to reach a fair agreement, and we are disappointed that our hospital* and physician services* contracts for UnitedHealthcare insurance plans will end on January 1, 2019.
As a result, beginning January 1, 2019, Rutherford Regional's hospital services and employed physicians will no longer be considered "in-network" with UnitedHealthcare. Please know that Rutherford Regional will continue to treat all patients in need of emergency care through our hospital's Emergency Room.
What this means for UnitedHealthcare Patients
Rutherford Regional, like all hospitals, works with insurance companies to receive payment for the care we provide our patients. Fair agreements with insurance companies are vital to our ability to continue to reinvest in patient care by recruiting new physicians and caregivers and enhancing the services we provide.
We consider it an honor and a privilege to care for the community and are aiming to ensure all patients have access to the care they need, when they need it and from the providers they rely on regularly. Ensuring that we can continue meeting the community's healthcare needs is a top priority in our discussions with UnitedHealthcare.
We sincerely apologize for any inconvenience you may experience. Please know that we are actively working toward a resolution and will continue to keep you updated as we move forward.
*Please note, the contract termination is between UnitedHealthcare's commercial insurance plans and Rutherford Regional Health System, its employed physicians, and select Duke LifePoint Healthcare facilities. It does not affect Duke University Health System hospitals or clinics.
For North Carolina state retirees, UnitedHealthcare's Medicare Advantage plan allows you to receive services at Rutherford Regional regardless of our contract status with UnitedHealthcare. The state retiree plan has the same out-of-pocket expense for "in-network" and "out-of-network" providers. As a result, you will see no changes in your health insurance coverage.