Rutherford Regional Warns of Recent Phone Scam Targeting Patients

June 15, 2015

RUTHERFORDTON – Rutherford Regional Health System (RRHS) has learned from other hospitals of a phone scam that targets hospital patients who receive phone calls from an “866” area code requesting personal information to update the hospital’s records.

To date, no RRHS patients have reported receiving such a call. For patients of Rutherford Regional who may be targeted, however, RRHS officials assure the public that these calls would not originate from Rutherford Regional or any representatives of the hospital.

Patients should not give any information if they receive this type of phone call.

In light of this situation, here are some important tips to avoid falling victim to phone scams:

  • Rutherford Regional will never call a patient asking for personal information or to “update records”;
  • If you are on the receiving end of a call from an individual or automated system claiming to be with a particular company, you should never share your social security number or financial information;
  • These scams can also be conducted through text message. Rutherford Regional will never ask for any personal information via text message or send you a message asking you to click on a link;
  • If you have an appointment or procedure scheduled and are unsure of the nature of a phone call you receive, hang up and call back the appropriate department of the hospital to ensure the caller’s identity.